Effective Date: May 17, 2026
Our policy
Polaris Psychology, PLLC (“Polaris Psychology”) strives to provide respectful, affirming, and professionally responsible care, and to maintain a workplace and service environment free from unlawful discrimination, harassment, and retaliation.
This page describes Polaris Psychology’s general policies regarding nondiscrimination, accessibility, and affirming care. It does not expand the scope of services Polaris Psychology provides, create a guarantee of service availability in any circumstance, or override any other clinical, licensure, intake, telehealth, safety, employment, or practice policy.
Nondiscrimination in services and employment
Polaris Psychology does not unlawfully discriminate in the provision of services or in employment-related practices on the basis of characteristics protected by applicable federal, state, or local law.
For clients, this means Polaris Psychology strives to provide care that is respectful, culturally responsive, neurodiversity-affirming, and grounded in professional ethics and sound clinical judgment.
For applicants and team members, this means Polaris Psychology strives to maintain fair consideration, professional respect, and a workplace free from unlawful discrimination, harassment, and retaliation.
Polaris Psychology also strives to create an affirming and respectful environment for people of many backgrounds, identities, and lived experiences, including race, color, religion, sex (including pregnancy and related conditions, sexual orientation, gender identity or expression, and sex characteristics), national origin, citizenship or immigration status, age, disability, neurotype, marital or familial status, genetic information, and veteran status.
Clinical fit, licensure, and service availability
Polaris Psychology’s commitment to nondiscrimination does not mean that every service is clinically appropriate for every individual or legally available in every circumstance. Services remain subject to clinical appropriateness, provider availability, licensure and authority-to-practice requirements, telehealth location rules, practice scope, safety considerations, and other applicable legal or professional obligations.
Clinical decisions — including whether to accept a prospective client, what services or treatment to recommend, and whether to continue, modify, or end services — are made on the basis of clinical judgment and applicable professional standards. Clinical decisions made on those grounds are not a form of discrimination.
If Polaris Psychology determines that a requested service cannot appropriately or legally be provided, Polaris Psychology aims to communicate that respectfully and may suggest alternatives or referrals where appropriate.
Reasonable accommodations
Polaris Psychology strives to provide reasonable accommodations and effective communication to individuals with disabilities, consistent with applicable law and the nature of its services.
Depending on the circumstances, accommodations may include adjustments to communication methods, support for written materials, modifications to telehealth participation, or other reasonable changes that help individuals access services more effectively.
Polaris Psychology reviews accommodation requests in good faith and works to identify reasonable solutions consistent with applicable law, clinical appropriateness, safety considerations, and operational feasibility. Polaris Psychology may request documentation supporting an accommodation request, consistent with applicable law. Polaris Psychology is not required to provide accommodations that would fundamentally alter the nature of its services or impose an undue burden.
Because Polaris Psychology’s services are provided primarily through telehealth, participation depends on client-side technology, internet access, and environmental conditions that Polaris Psychology does not provide or control. Accessibility may be affected by those limitations.
Effective communication and language access
Polaris Psychology aims to communicate effectively with clients, prospective clients, applicants, and other members of the public. When appropriate and reasonably available, Polaris Psychology works with individuals to identify communication methods or supports that allow for meaningful access to services and information.
For individuals whose preferred language is not English, Polaris Psychology uses translation software for routine website and text-message communications. When a clinical interview requires interpretation, Polaris Psychology arranges interpretation services with a certified medical interpreter through a third-party service. Specific arrangements, including any associated fees, are addressed at intake.
Website accessibility
Polaris Psychology strives to make its website as broadly accessible as reasonably practicable. Accessibility is an ongoing process. Portions of the website depend on third-party tools, plugins, embedded content, or external platforms that are not fully controlled by Polaris Psychology, and accessibility features may vary by system.
Polaris Psychology welcomes feedback about accessibility barriers and works in good faith to improve accessibility where it can.
Requesting accommodations, providing feedback, and raising concerns
To request an accommodation, report an accessibility barrier, raise a concern about discrimination, or provide feedback regarding this policy, individuals may contact Polaris Psychology by any of the following means:
- Email: [email protected]
- Phone: (800) 240-5716
- Mail: Polaris Psychology, PLLC, 52 Nashua Street, Suite 19, Milford, NH 03055-3717
Polaris Psychology reviews requests and concerns in good faith and aims to acknowledge them within a reasonable period. Polaris Psychology does not retaliate against an individual for making a good-faith request or raising a good-faith concern regarding accessibility, accommodations, or discrimination.
Filing a complaint with the U.S. Department of Health and Human Services
Individuals who believe they have experienced unlawful discrimination by a health care provider may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights (OCR):
- Online: ocrportal.hhs.gov
- Email: [email protected]
- Mail: U.S. Department of Health and Human Services, Office for Civil Rights, 200 Independence Avenue SW, Room 509F HHH Building, Washington, DC 20201
- Phone: 1-800-368-1019 (TDD: 1-800-537-7697)
State and local civil rights agencies may also accept complaints. The appropriate agency depends on the jurisdiction.
Reservation of rights and other terms
This page is a statement of Polaris Psychology’s general policies. It does not:
- Create a contract, third-party beneficiary right, or any other legal entitlement
- Guarantee employment, acceptance as a client, or the availability of any specific service or accommodation in any specific circumstance
- Waive any defense, immunity, or limitation otherwise available to Polaris Psychology under applicable law
- Modify or supersede service-specific consent forms, intake documents, employment agreements, or any other written agreement with Polaris Psychology
The provision of clinical services is governed by service-specific consents and intake documents executed at the time services begin. In the event of any inconsistency between this page and those documents, the service-specific documents control.
If any provision of this page is determined to be invalid or unenforceable, the remaining provisions remain in effect.
Polaris Psychology may update this page from time to time. The “Last Updated” date above indicates when this page was most recently revised.